Voice and Data Services

Is your current Inter-Tel / Mitel Maintenance Contract set to expire? Is your Total Lease reaching its end? Have you been told your current system is outdated and has reached end of life?

With Office Automation's maintenance plans, we deliver a cost-efficient solution that will save you money over other service providers and deliver a fully customized program. OAI offers many services you may not find elsewhere, such as free technical hotline support, a true single-point-of-contact and customized, simplified billing.

OAI has put together a combination of services that makes our Total Solution Plan the finest value in telecom maintenance. When you choose OAI's unrivaled Total Solution Plan your telecommunications system is assigned both a OAI project manager and System engineer who work together to document, analyze and set up your system for maintenance. The Total Solution Plan includes:

Turnkey Service
As an OAI customer, you're assigned an Account Manager as your single point of contact for any service you need. Your Account Manager knows your system, your expectations, and can efficiently handle every service request for you.

Four-Hour On-Site Response Guarantee
Due to our emergency planning, we can guarantee an extraordinary Four-hour on-site response to major alarms, minimizing potential outages and downtime.

24 x 7 Tech Support
You have phone access to around-the-clock technical support from our engineers and online knowledge base.

On-site Training OAI can train your technical staff to more efficiently meet the daily requirements of your communications system and maximize uptime.

System Documentation and Training
Upon completion of the initial system analysis, OAI provides you with a thorough documentation of your telecom system, along with providing system design sheets. We make it easy for you to do business with us from day one.

Telco Troubleshooting
Telco problems can be some of the most complex to resolve. Whether trouble is related to a system or a Telco problem, our team will deal with your Telco service on your behalf.

Flexibility
OAI specializes in the Inter-Tel / Mitel product lines. We can work with your existing vendor, or we can tap into our nationwide network of over 1,000 qualified Inter-Tel Specialists.

On-site Critical Spares
The initial system analysis includes a critical spares evaluation to determine which critical components should be stored on site in case of a problem, so replacement of a failed part can happen in minutes instead of hours.

Our strategy of building long-lasting partnerships and collaborating with our customers to identify their needs, OAI has become a leading Alternative Vendor. For over 35 years OAI has provided innovative solutions and customer service that is second to none.